Return Policy
Returns within three (3) days and exchange within seven (4) days from the date of purchase
. The return and exchange period is calculated from the date of receipt
Our valued customers are entitled to a refund of the price of their purchases, with the exception of clothes and bicycles, unless there is a manufacturing defect
Return or exchange can be made if the item is in the same original condition when purchased, wrapped in the original packaging and attached to the original purchase receipt
. Purchases purchased at a discounted price can be exchanged during the promotions period within 2 days from the date of purchase
. The promotional item associated with the returned item can be returned if it is in its original condition or the promotional value will be deducted.
. Receiving the shipment from the shipping company is an acknowledgment by the customer that the shipment (carton) is intact and in good condition and has not been opened before receipt.
. Delivery time ranges from 24 hours to 4 working days and depends on the shipping company
Immediate replacement of factory defective devices
Modern Bike replaces the device with a manufacturing defect (non-software) within three (3) days from the date of purchase according to the following conditions
. The device should be free from scratches or misuse
. Bring the original box with all accessories and user manuals inside
. A report from the authorized maintenance agent may be required before the replacement process
Cancellation policy
We always strive to achieve complete satisfaction for you through our distinguished approach with you and provide the best products that suit your needs while ensuring that your rights are preserved under the simplest conditions
Certainly, if you are not satisfied with your purchases and the purposes that you requested through our website, you have the full right within 3 days from the date of receipt to either return the purchases in exchange for a refund of their value or exchange them with other products that may impress you more
In the event that you receive a product that is different from what you requested or is not usable due to a malfunction or deficiency or that it is not as announced, you have the right to return or replace it, and we will arrange the matter for you.
The shipping cost will not be calculated if the error was made by us, but if it is not our fault, the shipping cost will be deducted from the refund amount. Generally, there will be no charges if an order that has not been previously shipped is canceled.
Conditions for replacing a product with another product
Certainly, in the event that you change your mind about a product you received for some reason or that the product does not meet your need for it, you can request an exchange of the product within 4 days from the date of receiving the product
The shipping cost of replacement will not be calculated for the first time in the Kingdom of Saudi Arabia. However, the shipping cost will be calculated if you request to exchange the product for the second time
We work for you! Request a replacement or return from customer service, and we will contact you in the best way to satisfy you. Never worry .. everything will be fine